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Service Solutions
INNOVATIVE
SERVICE
SOLUTIONS
Whether you are small company with the need for CIO assistance, are involved with the merger of multiple companies or locations, are deploying complex hardware systems or software applications, have older hardware that you need to continue to support due to capital constraints or simply need basic support for your computing environment, RAI will deliver. We have expertise across every area of Information Technology who are fanatical about our customer service and deliver exceptional levels of service whether across town or around the world – and, we stand behind every solution we support.
RAI taps into our knowledge, expertise, innovation and world-class services to achieve better results for your environment. We access and apply technology in new ways to optimize your operations. We have resources that span the IT organization, augmenting your staff or delivering added value to meet project dates.
We will advise our customers as they navigate the complexities of information system design, architecting your IT infrastructure for where you want your business to go and we develop systems with the future in mind.
If your company is like the many impacted by the exploding requirements in Information Technology, do you feel overwhelmed and out of your element regarding your IT needs? Or, you may know that your IT department needs direction but cannot afford a full-time Chief Information Officer (CIO) or Chief Technical Officer (CTO)? Or, your company needs a project manager for a system being developed in-house or an application deployment? RAI can fill those roles for you on a contract basis. We can help you in the short-term as you are searching for the right candidate, or on a long-term basis. Let us help you sail through the difficult waters you will face, and PLAN FOR THE FUTURE.
We can save you lots of headaches and a lot of money in avoided mistakes. Call us today to address your situation.
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OUTSOURCED
CIO
SERVICES
PROFESSIONAL
SERVICES
RAI has proven methodology for planning and implementation of all computing solutions; however, knowing that some computing is more complex than others, we focus our Professional Services Team on High Performance Computing solutions including clustering, high-availability solutions and virtualization. You can rely on us to manage all aspects of system design including planning, installation and application integration. Our extensive multi-platform, multi-vendor expertise ideally positions us to guide you through the selection of the solution that best meets your unique requirements. We design solutions that support a variety of operating systems, hardware platforms, disk configurations, networks and applications.
RAI provides comprehensive solutions tailored to SMB clients in the areas of Infrastructure Consulting, Implementation and Managed Services.
CONSULTING AND IMPLEMENTATION
- Identity and Access Management
- Security and Networking
- Desktop, Device and Server Management
- Desktop Lifecycle
- Data Protection and Recovery
- Secure, Manageable Messaging
- SharePoint Portal Solutions
- High Performance Computing and Mission Critical Systems
Create Conversations. Build relationships.
Let’s talk about your data center.
Contrary to popular belief, it’s more than a room full of equipment. It’s more than a place. Your data center allows for initiation, management, and enhancement of conversations between you and your internal and external customers. And with all ways our customers experience, conversations shift, critical business decisions evolve and information builds. RAI helps businesses manage these lines of communication. Refine them. And extract the most from every element involved. We make high performance computing centers more valuable.
So let’s talk. We’ll tell you about us. You tell us about you. That’s how conversations get started.
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RAI strives to provide world-class service and support to our customers. From initial installation to product retirement, warranty upgrades to self-maintenance, proactive care and 24 x 7 problem resolution, you can rely on RAI and our authorized service partners for all your support needs.
Throughout the life of IT systems, problems will occur. These problems could require simple break / fix solutions or more detailed service response solutions involving global, catastrophic issues affecting your ability to deliver for your customers. It does not matter whether these systems are sold by RAI or installed by another company, including our competitors, RAI is willing to warranty these systems by assigning our technicians to work with our customers to keep their systems running at peak performance. Our technicians are available by phone or online to answer any questions you have about your system’s operation. Our online support includes a database created by certified RAI support professionals who have resolved issues for customers. It is regularly updated, expanded and refined to ensure customers have access to the very latest information. From our online support, you can find updates, download patches and post your own questions about your system to our RAI representatives.
EXTENDED
WARRANTY/
MAINTENANCE
RAI field service is managed by the RAI Engineering Department. Our support offerings include full-service support, depot repair, remote pro-active monitoring and support, and services on a Time and Materials (T&M) basis. RAI provides two (2) hour response times for every contract we establish. The price of this response is built into the pricing we make available to every customer. We offer one (1), three (3) and five (5) year, next business day, on-site options as well as advanced exchange for parts which can be upgraded at less than 50% of industry costs at your discretion. RAI is also able to extend the manufacturer’s warranty for up to seven (7) years in total, ensuring the useful life and helping avoid new capital expenditures. This level of commitment is unparalleled in this industry and applies whether you are down the street or around the world. The RAI Maintenance Options table summarizes RAI’s support offerings.
| Maintenance Features | Critical Care | Complete Care | Standard Care | Parts Care | Remote Care |
|---|---|---|---|---|---|
| Coverage Hours | 7x24x365 | 9×5 Weekdays | 9×5 Weekdays | 9×5 Weekdays | 9×5 Weekdays |
| On-Site Response Time | ≤ 4 Hours | ≤ 12 Hours | ≤ Next Business Day | ||
| Telephone Tech Support | ✔ | ✔ | ✔ | ||
| Electronic Tech Support | ✔ | ✔ | ✔ | ✔ | ✔ |
| Return to Deport Repair | ✔ | ||||
| Open Source Software Support | ✔ | ✔ | ✔ | ✔ | |
| 3rd Party Application Support | ✔ | ✔ | ✔ | ||
| Technical Account Manager | ✔ | ||||
| On-Site Operational Support | Quarterly | Semi-Annually | Annually | Optional | |
| On-Site Spares | ✔ | Optional | Optional | Optional | Optional |
| Remote Management | Optional | Optional | Optional | ✔ | |
| Hardware & Performance Monitoring | Optional | Optional | Optional | ✔ | |
| Weekly System Operational Summary | Optional | Optional | Optional | ✔ |
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MANAGED
IT
SERVICES
R Associates Incorporated (RAI) is using our 40 years of relevant experience in IT to deliver world-class services to our clients so they can achieve better performance to their end customers. We have resources that span the IT, delivering the functions to make your compute infrastructure work. We provide the people, tools and capabili-ties to make sure systems run efficiently and your people productive.
R Associates provides each customer with fanatical customer service. In addition to the service you would expect to receive from any partner, our customer first mentality puts your needs ahead of everything else we do. It means we bring unparalleled support that measure above and beyond typical standard support offerings of other providers. Below is a complete list of services available based on your level of service:
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RAI, unlike many of our peers, offers a spare parts kit so your staff has direct and immediate access to replacement parts for the most common failed components. This means you have the ability to be back up and running within two (2) hours of a hardware failure. This is what we do, whether you use us to maintain your older equipment or we sell you any of the latest and greatest solutions in our portfolio.
SPARE
PARTS
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