Extended Warranty / Maintenance

RAI strives to provide world-class service and support to our customers. From initial installation to product retirement, warranty upgrades to self-maintenance, proactive care and 24 x 7 problem resolution, you can rely on RAI and our authorized service partners for all your support needs.

Throughout the life of IT systems, problems will occur. These problems could require simple break / fix solutions or more detailed service response solutions involving global, catastrophic issues affecting your ability to deliver for your customers. It does not matter whether these systems are sold by RAI or installed by another company, including our competitors, RAI is willing to warranty these systems by assigning our technicians to work with our customers to keep their systems running at peak performance. Our technicians are available by phone or online to answer any questions you have about your system’s operation. Our online support includes a database created by certified RAI support professionals who have resolved issues for customers. It is regularly updated, expanded and refined to ensure customers have access to the very latest information. From our online support, you can find updates, download patches and post your own questions about your system to our RAI representatives.

RAI field service is managed by the RAI Engineering Department. Our support offerings include full-service support, depot repair, remote pro-active monitoring and support, and services on a Time and Materials (T&M) basis. RAI provides two (2) hour response times for every contract we establish. The price of this response is built into the pricing we make available to every customer. We offer one (1), three (3) and five (5) year, next business day, on-site options as well as advanced exchange for parts which can be upgraded at less than 50% of industry costs at your discretion. RAI is also able to extend the manufacturer’s warranty for up to seven (7) years in total, ensuring the useful life and helping avoid new capital expenditures. This level of commitment is unparalleled in this industry and applies whether you are down the street or around the world. The RAI Maintenance Options table summarizes RAI’s support offerings.

Call RAI at 800-635-0909 For a Price Quote